Privacy Policy

Vacation Club Australia
Last updated: 11 November 2025

1. Who we are

Vacation Club Australia (ABN: 38917603884) (“we”, “us”, “our”) is an online retail business selling beads and related accessories to customers in Australia and internationally.
Our website: www.vacationclub.au
Contact email: hello@vacationclub.au

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Scope — when this policy applies

This Privacy Policy applies to all personal information we collect about you when you:

  • visit or use our website;

  • purchase goods from us;

  • subscribe to our mailing list, newsletter or promotional communications;

  • contact us for customer service or other enquiries;

  • provide information to us through any other means (including in-store, if applicable, third-party websites, social media, or over the phone).
    By interacting with us and providing personal information, you agree to the terms of this policy.

3. What personal information we collect

We may collect the following kinds of personal information:

  • Identity and contact details: e.g. your name, shipping address, billing address, email address, telephone number.

  • Account and transaction information: e.g. your purchase history, payment details (note: we do not store full credit-card numbers, only what is necessary in accordance with payment-processor standards), order number, delivery tracking.

  • Website usage information: e.g. IP address, device information, browser type, pages visited, time and date of visit, referral source, analytics data (including via cookies).

  • Marketing preferences: whether you have opted-in to receive promotional materials, and your preferences for communication.

  • Other information: such as any information you provide in correspondence with us (for example, complaints or returns information).

We only collect personal information that is reasonably necessary for our functions or activities.

4. How we collect personal information

We collect personal information via:

  • direct interactions — when you provide information by filling in forms on our website, registering an account, placing an order, contacting us for support.

  • automatically — when you use our website, for example via cookies or analytics tools.

  • third parties or publicly available sources — for example our payment-processor provider, shipping/delivery partners, social media platforms, or publicly available databases (where relevant).

We will inform you (or make clear via our website) at the time of collection, or as soon as practicable afterwards, about the collection (in line with APP 5).

5. Why we collect, hold, use and disclose personal information

We use your personal information for the following purposes:

  • to fulfil orders you place (including billing, shipping, delivery, returns and refunds);

  • to provide customer service, respond to enquiries or complaints;

  • to manage your account and preferences;

  • to send you promotional and marketing communications (only if you have opted-in and with your consent where required);

  • to monitor and analyse website usage, improvements to our services, marketing and customer experience;

  • to meet legal or regulatory obligations (e.g., tax, consumer law, shipping/delivery requirements);

  • for any other purpose disclosed to you at the time of collection or with your consent.

We will not use or disclose your personal information for other purposes without your consent, except where required or permitted by law under the APPs (for example, disclosure to government authorities) (APP 6).

6. Disclosure of personal information

We may disclose your personal information to:

  • our third-party service providers and contractors who perform services on our behalf (such as payment processors, shipping companies, logistics partners, website and IT service providers, marketing service providers).

  • our professional advisers (legal, accounting, etc).

  • other organisations if required or permitted by law (e.g. regulatory authorities).

  • other parties with your consent or as directed by you.

If we transfer personal information to overseas recipients (for example, our website hosting, analytics or marketing services located outside Australia), we will take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to the information (APP 8).

7. Data security and retention

We are committed to protecting your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We implement appropriate security measures, including encryption where appropriate, secure servers, access controls and regular review of our practices.

We retain personal information only as long as reasonably required for the purposes set out in this policy, or as required by law. When it is no longer required, we will securely destroy or de-identify it.

8. Cookies, tracking and web analytics

Our website uses cookies, log files, web beacons and analytics tools to collect information about your interactions with the site, improve our service, personalise content and marketing and analyse trends.

Most web browsers allow you to disable cookies via browser settings, though this may affect the functionality of our website. Further information about how we use cookies and how you can control or opt-out of tracking may be found in our Cookie Policy (link to a separate policy or section, if you have one).

9. Access and correction of personal information

Under APP 12 and APP 13 you have a right to request access to the personal information we hold about you, and to request corrections if you consider it inaccurate, incomplete or out-of-date.
If you wish to access or correct your personal information, please contact us at [insert contact email]. We may require you to verify your identity. We will respond within a reasonable timeframe (in accordance with any applicable legal requirement).

10. Complaints about privacy

If you have a complaint about our handling of your personal information, please email us at hello@vacationclub.au with details of your complaint. We will endeavour to respond to you promptly.

If you are not satisfied with our response, you may contact the OAIC at:
Office of the Australian Information Commissioner
📍 Website: https://www.oaic.gov.au
📞 Phone: 1300 363 992

11. Direct marketing

If you have opted in to receive marketing communications from us, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us at hello@vacationclub.au
If you opt-out or unsubscribe, we will cease sending you marketing communications, unless you consent again.
We will otherwise comply with APP 7 regarding direct marketing.

12. Links to other websites

Our website may contain links to third-party websites (for example social media, payment gateways, shipping services). This policy does not apply to third-party websites and we do not accept responsibility for their practices. We encourage you to review the privacy policies of any external site you visit.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will publish the updated version on our website and update the “Last updated” date above. If changes are material, we may notify you by email if you have subscribed to our marketing list.

14. Additional matters

  • Anonymous or pseudonymous access: Where possible, you may interact with us anonymously or using a pseudonym (APP 2) — however this may limit some functionality (e.g., shipping to your real address).

  • Sensitive information: We generally do not collect sensitive information (such as health data, biometric data, race/ethnicity) about you. If we ever do, we will only do so where required and with your consent (APP 3).

  • Overseas transfers: See section 6.

  • Website visitors from overseas: If you are located outside Australia, by using our website you consent to the collection, storage and use of your personal data in Australia and overseas as described in this policy.

  • Retention period: We regularly review and delete or de-identify personal information we no longer need for the purposes described.

Acknowledgement & Acceptance

By using our website, placing an order, providing us with your personal information, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, handling, use and disclosure of your personal information in accordance with the terms set out above.